PLEASE NOTE: NOT ALL STYLISTS SPECIALIZE IN THE SAME SERVICES,
PLEASE REVIEW EACH STYLISTS BIO + INSTAGRAM
TO ENSURE YOU’RE BOOKING WITH A STYLIST THAT CAN ACHIEVE YOUR DESIRED OUTCOME.

Deposits & Cancellation Windows

Standard appointments (haircuts, retouch, highlights, etc.)
Deposit: 30% (new clients) • Cancellation notice required: 30 hours • Deposit is forfeited if cancelled/rescheduled within 30 hours of your appointment.

Color Transformation, Correction & Vivid Transformation appointments
Deposit: 50% • Cancellation notice required: 48 hours • Deposit is forfeited if cancelled/rescheduled within 48 hours of your appointment.
A completed consultation form is also required at least 72 hours before your appointment, or it will be cancelled.


Welcome to Salontrose, we are so glad you're here!

Before you book an appointment, we want to cover a few essentials so that your appointment goes as smoothly as possible!

First things first, have you been able to check out our service menu?
When booking online, please select the New Client Category to ensure the correct timing.

PLEASE NOTE: NOT ALL STYLISTS SPECIALIZE IN THE SAME SERVICES,
PLEASE REVIEW EACH STYLIST’S BIO + INSTAGRAM
TO ENSURE YOU'RE BOOKING WITH A STYLIST THAT CAN ACHIEVE YOUR DESIRED OUTCOME.

IMPORTANT — New Client & Color Correction Forms:
If you're booking a color transformation, color correction, or vivid transformation, we will email and text you a consultation form after you book. This form must be completed at least 72 hours before your appointment, or your appointment will be cancelled. This step is essential — it gives your stylist the information they need to prep the right formula and timing for your service.

A 50% deposit is required for these appointment types. This deposit is non-refundable if your appointment is cancelled or rescheduled outside of our 48-hour cancellation policy window.

Next, we want to cover our salon policies:

Like many small businesses, we have a cancellation and rescheduling policy in place to respect and value both your time as our client and the time of our dedicated team.

We ask for a minimum of 30 hours' notice for rescheduling or cancellation. If you cancel past this minimum, we do charge 50% of the appointment cost, which is non-refundable.

If you cancel or no-show the day of your appointment, we charge 95% of the appointment cost, which is non-refundable.

We require a credit card to secure all appointments. A 30% deposit is required for new clients before booking. This amount is deducted from your total at checkout. If the appointment is cancelled or rescheduled outside of the salon's cancellation policy guidelines, the remaining % will be charged. New appointments cannot be scheduled if the cancellation fees are not paid when due.

Note for color transformation, correction & vivid clients: these appointments require your consultation form and a 50% deposit at least 72 hours before your scheduled time. If your form isn't submitted by that deadline, your appointment will be cancelled. If you cancel or reschedule with less than 48 hours' notice, your deposit is forfeited and non-refundable.

Punctuality is key in our industry. Each appointment is carefully scheduled to ensure we respect both your time and your stylist's. If you're running late, please give us a heads-up, and if the stylist is running behind, we'll do the same for you. If you arrive more than 15 minutes late, we may need to adjust your appointment to ensure our stylists can stay on schedule and provide the best service for all our guests.

Our salon has partnered with Vish, a color-measuring and formula-saving software that helps ensure accurate results for clients at every appointment. Most salons charge per bowl, but at Salontrose, our clients pay only for the color used. This fee is 10-15% for standard services, 20% for transformations or appointments that require more color.

We do not offer refunds, but we will adjust your color or cut within two weeks after the initial appointment. Please reach out to us with any issues following your service.